Position Summary

The Claims Manager is responsible for overseeing the investigation, evaluation, and resolution of claims related to property damage, personal injury, environmental incidents, and other liabilities associated with natural gas utility operations. This role ensures timely and cost-effective claim handling while maintaining compliance with regulatory requirements and internal policies.

JOB DUTIES/RESPONSIBILITIES

• Claims Oversight:
  • Manage and resolve claims involving third-party property damage, bodily injury, and environmental liability.
  • Coordinate with internal departments (Operations, Legal, Safety) to gather facts and documentation.
  • Maintain accurate records of claims and settlements.
• Investigation & Evaluation:
  • Conduct or oversee investigations into incidents and accidents.
  • Evaluate liability and exposure based on evidence, regulations, and company policies.
  • Recommend settlement strategies and negotiate with claimants or their representatives.
• Regulatory Compliance:
  • Ensure claims handling complies with federal, state, and local regulations (e.g., PHMSA, OSHA).
  • Prepare reports for regulatory agencies and internal stakeholders.
• Vendor & Legal Coordination:
  • Liaise with insurance carriers, legal counsel, and third-party adjusters.
  • Support litigation management and discovery processes when claims escalate.
• Reporting & Analytics:
  • Develop and maintain claims dashboards and KPIs.
  • Analyze trends to identify risk mitigation opportunities.
• Training & Process Improvement:
  • Train field staff on incident reporting and claims procedures.
  • Recommend improvements to claims handling processes and systems.

Minimum Requirements

Minimum education required of the position

• Bachelor’s degree in Business, Risk Management, or related field (required).

Minimum experience required of the position

• 5+ years of experience in claims management, preferably in the utility or energy sector.

Minimum knowledge, skills and abilities preferred of the position

• Strong knowledge of liability, insurance, and regulatory frameworks.
• Excellent negotiation, communication, and analytical skills.
• Proficiency in claims management software and Microsoft Office Suite.

Preferred

• Experience with natural gas utility operations or infrastructure.
• Experience with managing claims, including workers compensation, and litigation

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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