JOB SUMMARY/PURPOSE

The AIOps Engineer will transform IT operations through automation, monitoring, and AI innovation. This role combines cloud engineering and intelligent automation, focusing on deploying and optimizing Dynatrace, integrating APIs, and building AI-driven workflows and agents in ServiceNow, M365, and other enterprise platforms. The AIOps Engineer will enhance how Delta monitors systems, automates tasks, and resolves issues using AI.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Deploy, configure, and manage Dynatrace for enterprise monitoring and AIOps correlation.
• Develop automation with PowerShell, APIs, and cloud-native services across Azure and OCI.
• Build AI-driven workflows and agents for ServiceNow, M365, and related platforms.
• Design and maintain integrations across cloud, monitoring, and ITSM tools.
• Automate service requests and operational runbooks.
• Leverage generative AI and machine learning to predict issues and reduce manual intervention.
• Collaborate with infrastructure, cloud, and application teams to improve reliability and performance.
• Lead incident response automation and post-incident improvements.
• Create dashboards and reports to track KPIs and system health.
• Champion AI innovation across the organization.
• Oversee availability, capacity, and performance management for cloud workloads.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor’s degree or 4 years relevant experience in lieu of a degree.
• 5+ years in IT operations or cloud engineering focused on automation, monitoring, and AI.

Minimum experience required of the position

• 5+ years in IT operations or cloud engineering focused on automation, monitoring, and AI.

Minimum knowledge, skills and abilities preferred of the position

• Proficiency in PowerShell, API integration, cloud infrastructure, and monitoring tools.
• Experience with ServiceNow, Azure Automation, and M365.

Any certificates, licenses, etc. required for the position

• Preferred: Dynatrace Professional, Azure AI Engineer, OpenAI Fluency Certification.

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

 Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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