JOB SUMMARY/PURPOSE

The Analyst, Work Planning & Dispatch will utilize a deep understanding of organizational systems, work processes, regulatory requirements, and statistical methodologies to design, develop, and maintain automated datasets and visualizations using tools such as Power BI and Tableau. This position will play a key role in ensuring data integrity and quality across systems that support work planning and dispatch operations.

The Analyst will perform exploratory and advanced data analyses to identify trends, measure performance, and uncover actionable insights that enhance decision-making and operational efficiency. In collaboration with stakeholders, the Analyst will develop and implement business cases that apply data-driven insights to improve processes, optimize resource allocation, and strengthen overall productivity and service quality. This role will require strong analytical, critical thinking, and problem-solving skills, along with a passion for continuous learning and innovation. This role is instrumental in enabling departments to effectively utilize and trust organizational data, ensuring that the full potential of data-driven operations is realized.

Please Note: This position can work out of our New Orleans, LA office or our Shreveport, LA office location. 

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Automated data extraction, transformation, and loading of data from a wide variety of data sources to prepare datasets and visualizations for end users.

• Develop dashboards, scorecards, and other visualizations to support exploratory analysis and business request.

• Leverage expertise in business systems, processes, and data sets to serve as a champion for improved data quality and accurate data use across the organization. 

• Assist in refining and prioritizing work requests (self created and submitted by other business units) to optimize collection and use of data to improve efficiency, improve data quality, improve customer service, and reduce costs.

• Constant, self-motivated pursuit of learning systems, organizational structure, processes, data sets, techniques, etc.

• Operate with direct supervision, guidance, and direction from leadership and senior staff.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor's degree from an accredited college or university in Data Analytics, Business, Computer Science, Statistics, Finance, or a related field.

Minimum experience required of the position

• Minimum of 4 years of experience in Data Analytics and/or Dispatching Analysis.

• Use of data visualization software like PowerBI and Tableau

• Experience with Data Warehousing technology like Oracle Databases, SAP HANA, Google BigQuery

• Experience with exploring and visualizing large datasets

• Programming experience in SQL language 

• Project management experience

• Proven success in a collaborative, team-oriented environment

• Preferred: 

o Programming experience in language including Python

o Use of corporate systems including but not limited to Maximo, SAP, Service HUB, OnBase, FileNet, ESRI

Minimum knowledge, skills and abilities preferred of the position

• Strong analytical and problem-solving abilities with demonstrated experience in data analysis, visualization, and interpretation.

• Proficiency in data visualization tools such as Power BI and Tableau, along with solid knowledge of database and data warehousing technologies including Oracle, SAP HANA, and Google BigQuery.

• Excellent ability to develop dashboards, scorecards, and other visualizations to support business needs and exploratory analysis.

• Demonstrated attention to detail and commitment to data quality, accuracy, and governance.

• Capable of managing multiple priorities in a fast-paced environment with minimal supervision while maintaining high-quality deliverables.

Any certificates, licenses, etc. required for the position

• None

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.

• Able to sit for extended periods of time.

• Able to operate a copy machine, fax machine, calculator, telephone and other miscel-laneous office equipment.

• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force fre-quently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.

• Job duties are performed in a normal and clean office environment with normal noise levels.

• Work is predominately done while standing or sitting.

• The ability to comprehend, document, calculate, visualize and analyze are required.

• Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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