JOB SUMMARY/PURPOSE

Performs company field operations including manual labor and other duties necessary to accomplish the installation, repair, and maintenance of natural gas distribution facilities. Handles customer requests and represents the Company in the community.

***Please Note: This position requires you to live within 30 minutes of Water Valley, Mississippi or relocation within 30 days of hire date. We are not offering relocation at this time. This position will have up at least 50%-75% travel daily to our customer locations within our Mississippi work territory.  A company vehicle will be provided, which will require a valid, non-expired, Driver's License and no moving violations within the last 12 months. 

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Initiates gas service and performs leak investigations and repairs.
• Locates gas lines.
• Reads gas meters.
• Conducts load surveys.
• Completes work orders in system for documentation.
• Serves as First Responder in emergency situations.
• Conducts Cathodic Protection system monitoring activities.
• Conducts odorization activities.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Requires a high school education or GED for any level Service Tech listed below.

Minimum experience required of the position

• Service Tech I:    Requires no prior work experience. 
• Service Tech II:   Requires a minimum of two (2) years’ experience in gas distribution or related field.
• Service Tech III:  Requires a minimum of five (5) years’ experience in gas distribution or related field. 

Minimum knowledge, skills and abilities preferred of the position

• Use resources efficiently.
• Seeking opportunities to get input from others for continuous improvement.
• Collaboration – Eliminate boundaries and drive common goals.
• Share information proactively with others in order to achieve shared goals.
• Connecting, Listening, and Sharing – Maintain open, active, two-way communication
• Demonstrate what you have listened to and understand others’ points of view.
• Actively seek diverse perspectives.
• Accept responsibility for the quality of service delivered.
• Demonstrate commitment to continuous improvement of services.
• Readily readjust priorities to pressing and changing customer demands.
• Enterprise Mindset – Act in way that are best for the company as a whole
• Clearly understand the impact and implications of decisions to the company.
• Place organizational success above individual and team gain.
• Focus on efforts that add significant value and align according to priorities.
•  Understand the big picture and the impact when executing plans and making decisions.
• Results Orientation – Reject the status-quo, find opportunities to improve and drive outstand business results
• Drive for results consistent with the organization's vision, mission, and strategies.
• Demonstrate curiosity by challenging assumptions and questioning processes.
• Hold self and others accountable for verifying results and living the values.
• Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.
• Perform the duties and responsibilities of his or her position efficiently and effectively.
• Manages one's own time, energy and abilities and leverages the use of technology for maximum performance.
• Steadiness—Demonstrate strength, poise, and an appropriate presence.
• Project credibility in adversarial situations.
• Make decisions confidently and wisely, after considering alternative courses of action.
•  Handle conflict effectively.
• Remain focused and positive during periods of transition or uncertainty.
• Act to preserve relationships, even under difficult or heated circumstances.
• Publicly model behavior that supports the vision and values.

Any certificates, licenses, etc. required for the position

• None

Physical Requirements

• Able to operate a motor vehicle, including the ability to enter and exit vehicle unassisted.
• Able to perform on-site inspections.
• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 50 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work daily in all types of weather conditions.
• Able to work regular hours, with occasional overtime.
• Able to handle emergency situations, including possible exposure to gaseous atmospheres on occasion.
• Able to work rotating shifts, if required.
• Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
• Able to wear and operate personal protective equipment, such as respirator, safety glasses, hardhat, gloves, protective footwear and earplugs daily.
• Able to be included in random drug screen pool required for DOT drivers and DOT safety sensitive positions.
• May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.

Notice: As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre-employment drug testing and background screening.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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