***Can be filled in New Orleans or Shreveport*** 

JOB SUMMARY/PURPOSE

The Lead Analyst, Revenue Assurance is responsible for ensuring accurate billing, compliance with SOX controls, and safeguarding revenue streams through proactive audits and monitoring. This role oversees daily bill audits, manages special contract billing, summary billing, and implements controls to prevent revenue leakage. The position requires strong analytical skills, regulatory knowledge, and leadership to drive process improvements and maintain financial integrity.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Perform daily bill audits to validate accuracy of charges, rates, and meter reads.
• Manage and monitor special contract accounts, ensuring compliance with negotiated terms and accurate billing.
• Oversee summary billing processes for large commercial and industrial customers.
• Implement and maintain SOX controls related to billing and revenue assurance activities.
• Investigate and resolve discrepancies in billing, metering, and revenue reporting.
• Develop and maintain audit trails for regulatory and internal compliance.
• Collaborate with Billing, Credit, Collections, and IT teams to resolve systemic issues and prevent revenue leakage.
• Prepare and analyze revenue assurance reports, identifying trends and recommending corrective actions.
• Support internal and external audits by providing accurate documentation and data.
• Lead process improvement initiatives to enhance billing accuracy and operational efficiency.
• Train and mentor team members on revenue assurance practices, compliance standards, and system updates.
• Participate in system testing, upgrades, and implementation of new billing and audit tools.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor’s degree in Accounting, Finance, Business Administration, related field or related field or 4 years of directly related experience in lieu of a degree.

Minimum experience required of the position

• 7+ years of experience in revenue assurance, billing, or financial compliance
• Preferred:
  • Experience within the utility or energy sector.

Minimum knowledge, skills and abilities preferred of the position

• Proficiency in Oracle Customer Cloud Service (CCS) or similar utility billing systems.
• Strong understanding of SOX compliance and internal control frameworks.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Knowledge of utility rate structures, tariffs, and regulatory requirements.
• Preferred:
  • Advanced Excel skills; experience with SQL or reporting tools
  • Experience with automation and process improvement initiatives

Any certificates, licenses, etc. required for the position

• None

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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