***Can be filled in New Orleans or Shreveport***

JOB SUMMARY/PURPOSE

The Sr. Analyst, Payment Remittance oversees daily operations for payment processing activities to ensure accurate application of customer payments, timely resolution of delinquent accounts, and compliance with regulatory requirements. This role provides process oversight, and analytical support to optimize cash flow, reduce arrears, and enhance customer experience.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Guide team members responsible for payment remittance activities.
• Monitor payment posting accuracy, refunds, reversals, and exception handling.
• Ensure timely reconciliation of payment batches and resolution of discrepancies.
• Develop and maintain compliance with state utility regulations, company policies, and consumer protection laws.
• Prepare and review performance reports for payment accuracy, collection recovery rates, and aging metrics.
• Collaborate with Billing, Credit, and Customer Service teams to resolve escalated issues.
• Identify process gaps and recommend automation or system enhancements to improve efficiency.
• Support internal and external audits by providing accurate payment and collections data.
• Train in best practices, system updates, and regulatory changes.
• Participate in system testing, upgrades, and implementation of new payment and collections technologies.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor’s degree in Business Administration, Finance, Accounting, related field or 4 years of directly related experience in lieu of a degree.

Minimum experience required of the position

• 4+ years of experience in payment processing, collections, or accounts receivable.
• Preferred:
  • experience in utility or energy sector.

Minimum knowledge, skills and abilities preferred of the position

• Proficiency in Oracle Customer Cloud Service (CCS) or similar utility customer systems.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Knowledge of utility regulations, payment processing standards, and collections best practices.
• Preferrred:
  • Advanced Excel skills; experience with reporting tools or SQL
  • Experience with automation and process improvement initiatives

Any certificates, licenses, etc. required for the position

• None

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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