JOB SUMMARY/PURPOSE

The Claims Adjuster will oversee general liability, workers compensation and automobile-related claims.  The role is responsible for overseeing the investigation, evaluation, and resolution of claims related to property damage, personal injury, environmental incidents, and other liabilities associated with natural gas utility operations. The Claims Adjuster ensures timely and cost-effective claim handling while maintaining compliance with regulatory requirements and internal policies.  This role also involves engagement with inside and outside attorneys to manage litigation related to claims matters.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Review and resolve claims involving third-party property damage, bodily injury, and environmental liability.
• Coordinate with internal departments (Operations, Legal, Safety) to gather facts and documentation.
• Conduct or oversee investigations into incidents and accidents.
• Liaise with insurance carriers, legal counsel, and third-party adjusters.
• Support litigation management and discovery processes when claims escalate.
• Communicate with Operations personnel to obtain additional details as needed.
• Maintain accurate and up-to-date claim files.
• Process approved claims for payment.
• All other claims related tasks assigned by Legal Department leadership.

MINIMUM REQUIREMENTS

Minimum education required of the position

• High school diploma or equivalent
• Preferred:
  • Bachelor’s degree in business or finance is a plus

Minimum experience required of the position

• Five (5) or more years of professional claims experience
• Minimum of three (3) years of direct claims adjuster experience
• Preferred:
• Experience in natural gas or utility industry

Minimum knowledge, skills and abilities preferred of the position

• Proficient in MS Excel handling pivot tables, reporting and data analytics
• Familiarity with Company operations and claims systems
• Strong understanding of operations policies and procedures
• Excellent data entry and data processing skills
• High attention to detail and analytical skills
• Ability to handle confidential and sensitive information
• Excellent analytical skills, strong attention to detail, and a solid understanding of claims management.
• Preferred:
  • Familiar with SAP Software

Any certificates, licenses, etc. required for the position

• None

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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