JOB SUMMARY/PURPOSE

Delta Utilities is seeking a Manager of Internal Communications & Employee Engagement will play a critical role in shaping our organizational culture during a period of significant growth and transition. This position will develop and implement strategic internal communications and employee engagement initiatives that inform, inspire, and connect our workforce. The ideal candidate will be a skilled communicator who can translate company strategy into compelling narratives that drive employee understanding, commitment, and performance.

***The position can be filled as a Manager or a Senior Manager depending on qualifications.***

JOB DUTIES/RESPONSIBILITIES

Internal Communications

• Develop and execute a comprehensive internal communications strategy that supports business objectives and organizational change
• Create clear, consistent messaging about company initiatives, particularly around our upcoming service territory expansion
• Manage multiple communication channels including intranet, email communications, digital signage, and in-person events
• Partner with senior leadership to craft communications that effectively convey company vision, strategy, and performance
• Serve as editor and content manager for company-wide communications, ensuring quality, consistency, and strategic alignment
• Measure the effectiveness of internal communications and continuously improve based on employee feedback and engagement metrics

Employee Engagement

• Partner with HR to design and implement employee engagement programs that strengthen company culture and increase workforce satisfaction
• Create opportunities for two-way dialogue between leadership and employees through town halls, listening sessions, and feedback mechanisms
• Develop recognition programs that celebrate employee achievements and reinforce company values
• Coordinate internal events that build community and connection among employees
• Conduct regular pulse surveys and other measurement tools to assess employee engagement and identify improvement opportunities

Change Management

• Support major organizational transitions through targeted communications and engagement strategies
• Develop change management communications plans for the integration of new service territories and employee populations
• Partner with operational teams to ensure consistent messaging about process changes and their impact on employees
• Create training and support materials to help employees navigate change effectively

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor’s degree in communications, public relations or related field

Minimum experience required of the position

Manager: 

• 5+ years of experience in internal communications, employee engagement, or related fields

 Senior Manager: 

• 7+ years of experience in internal communications, employee engagement, or related fields

Minimum knowledge, skills and abilities preferred of the position

• Previous experience in utilities, energy, or regulated industries preferred
• Demonstrated success developing and implementing internal communications and engagement strategies
• Excellent writing, editing, and verbal communication skills
• Strong project management abilities and experience managing multiple priorities
• Experience with change management communication during organizational transitions
• Proficiency with digital communication platforms, intranet management, and content creation tools
• Strong interpersonal skills and ability to build relationships across all levels of the organization
• Creative problem-solver with a data-driven approach to measuring communications effectiveness

Any certificates, licenses, etc. required for the position

• None

About Delta Utilities

Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly

600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.

In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more: https://deltautilities.com/

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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JOB CODE: 31834922